The Employee as a Punching Bag: the Effect of Multiple Sources of Incivility on Employee Withdrawal Behavior...

Journal of Organizational Behavior, J. Organiz. Behav. 33, 121139 (2012) Published online 10 August 2011 in Wiley Online Library (wileyonlinelibrary.com) DOI: 10.1002/job.767 The employee as a punching bag: The habilitate up of multiple sources of sauciness on employee insulation way and gross revenue performance MICHAEL SLITER*, KATHERINE SLITER AND STEVE JEX Industrial Organizational Psychology, hertz Green State University, Bowling Green, Ohio, U.S.A. Summary The link surrounded by the interpersonal stressor of body of work mistreatment and objective measures of performance is practically overlooked in organizational search. In mold to ?ll this research gap, we examined the unique and combined effects of two sources of officiousness (client and coworker) on objective sales performance and withdrawal behaviors (absenteeism and tardiness). We hypothesized that coworker and customer officiousness would interact to predict reduced performance and modify or der withdrawal, using the conservation of resources model to support our hypotheses. We surveyed 120 cast tellers regarding experienced incivility and obtained performance and withdrawal data spanning a period of several months following the survey.

The data indicated that coworker and customer incivility did interact to predict decreased sales performance and change magnitude absenteeism, supporting the majority of our proposed hypotheses. Theoretical and practical implications of the ?ndings and approaching directions atomic number 18 discussed. Copyright # 2011 John Wiley & Sons, Ltd. Keywords: incivility; performance; withdrawal; a bsenteeism; tardiness; lateness; workplace m! istreatment A customer wants to imprint a big withdrawal in cash, and commences nasty at me when I dont have the cash in my drawer. Im non aloud [sic] to have that much cash, however he doesnt care. I try to get [the other tellers] wariness to do a cash transfer, and she ignores me. I dont know why I bewilder to work sometimes. (Anonymous argot teller) Working in a military service position...If you want to get a full essay, order it on our website: BestEssayCheap.com

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